These Terms and Conditions govern the provision of cleaning services by Cleaners Ruislip to residential and commercial clients. By booking a service, the client confirms that they have read, understood, and agreed to these Terms and Conditions. These terms are intended to provide clarity regarding how our services are booked, delivered, and paid for, as well as the responsibilities of both parties.
In these Terms and Conditions, the following definitions apply:
Client means the individual or business requesting and paying for cleaning services from Cleaners Ruislip.
Company means Cleaners Ruislip, which organises and provides cleaning services.
Cleaner means any person or team engaged by the Company to carry out cleaning services.
Services means any cleaning or related services provided by the Company, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning, and one-off cleaning.
Service Area means the primary catchment area in and around Ruislip and surrounding localities where the Company operates.
2.1 Clients may request a booking by contacting the Company and providing accurate details of the property, the type of cleaning required, the approximate size of the premises, and any special requirements.
2.2 All bookings are subject to availability. The Company will confirm the date, time, and scope of work before the booking is accepted.
2.3 The Company may provide an estimate or quotation based on the information supplied by the Client. The Company reserves the right to amend the estimate if the information provided is inaccurate, incomplete, or if the actual condition of the property differs significantly from that described at the time of booking.
2.4 Recurring services such as weekly, fortnightly, or monthly cleans will be scheduled on agreed days and times. The Company may occasionally adjust times due to operational reasons, and will notify the Client of any changes where reasonably possible.
2.5 The Client is responsible for ensuring that adequate access to the property is available at the agreed time. Access arrangements, such as keys or codes, must be clearly communicated to the Company in advance.
3.1 The Company agrees to provide cleaning services with reasonable skill and care, in line with industry standards for professional cleaning in the Service Area.
3.2 A general specification of tasks covered in a typical clean will be explained at the time of booking. Certain tasks may be excluded for health and safety, insurance, or practical reasons, such as cleaning external windows at height, moving heavy furniture, or working in unsafe conditions.
3.3 The Company reserves the right to refuse or withdraw services if a property is deemed hazardous, excessively cluttered, or presents a risk to the health and safety of the Cleaner.
3.4 The duration of the clean may vary depending on the condition and size of the property. If the Cleaner is unable to complete all requested tasks within the allocated time, the Company may suggest additional time or a revised schedule at an additional cost.
4.1 The Client must provide a safe working environment, including running water, electricity, adequate lighting, and access to the areas to be cleaned.
4.2 The Client should inform the Company of any fragile items, existing damage, or surfaces requiring special care before the commencement of the service.
4.3 The Client is responsible for ensuring that children, pets, and other occupants do not interfere with the cleaning work or create unsafe conditions for the Cleaner.
4.4 The Client must not directly hire, employ, or otherwise engage any Cleaner introduced by the Company for private work without the prior written consent of the Company. If this restriction is breached, the Company reserves the right to charge a reasonable introduction fee.
5.1 The Company may use its own cleaning equipment and products, or by agreement, may use products and equipment supplied by the Client.
5.2 If the Client requires the use of specific products or methods, this must be discussed at the time of booking. The Company may decline to use certain products if they are unsafe, unsuitable, or incompatible with the Companys policies.
5.3 The Company is not liable for any damage arising from the use of equipment or products supplied by the Client, where such damage is due to defects in those products or instructions provided by the Client.
6.1 The Client agrees to pay the fee quoted or agreed for the Services. All prices are stated in pounds sterling and may be subject to applicable taxes.
6.2 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, at the time of service, or on invoice, depending on the type of service and Client status.
6.3 For recurring services, the Company may issue regular invoices in accordance with the agreed schedule. Payment is due by the date stated on the invoice.
6.4 The Company reserves the right to charge interest and reasonable administrative fees on overdue amounts, and may suspend or cancel future services until outstanding balances are settled.
6.5 The Company may review and adjust its prices from time to time. Any changes will be communicated to Clients in advance, and will not affect bookings already confirmed, unless the scope of work is changed.
7.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. The minimum notice period for cancellation or rescheduling without charge will be stated at the time of booking.
7.2 If the Client cancels or reschedules a booking with less than the required notice period, the Company reserves the right to charge a cancellation fee, which may be up to the full amount of the planned service.
7.3 If the Cleaner is unable to access the property at the agreed time due to issues within the Clients control, including but not limited to missing keys, incorrect access details, or no one present to allow entry where required, the Company may treat this as a late cancellation and apply the relevant fee.
7.4 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, such as illness, severe weather, or operational issues. In such cases, the Company will offer an alternative appointment where possible, and no cancellation fee will apply.
8.1 The Company aims to provide a reliable and consistent service throughout the Service Area. If the Client is dissatisfied with any aspect of the service, they should notify the Company as soon as possible, preferably within 24 hours of the service taking place.
8.2 On receipt of a complaint, the Company will investigate and may request evidence such as photographs or a detailed description. Where the complaint is justified, the Company may, at its discretion, offer a re-clean of the affected areas or another appropriate remedy.
8.3 The Companys liability in relation to a complaint will not exceed the value of the specific service in question.
9.1 The Company carries appropriate insurance cover for public liability in relation to the provision of cleaning services. Details of insurance cover are available on request.
9.2 While every reasonable effort is made to protect the Clients property, accidental damage can occur. The Client must report any alleged damage to the Company as soon as it is discovered, and in any event within 24 hours of the service.
9.3 The Company will not be liable for:
a. Normal wear and tear or deterioration of surfaces or materials, including those that may be weakened or damaged prior to the service.
b. Damage caused by defective materials, faulty construction, or existing conditions at the property.
c. Loss of cash, jewellery, or other items of high value that have not been stored securely. Clients are advised to safely store all valuables before the service commences.
9.4 The Companys total liability for any loss or damage arising out of or in connection with the Services shall be limited to the amount paid by the Client for the specific service giving rise to the claim, except where such limitation is not permitted by law.
10.1 The Company will handle general household and light commercial waste generated during the normal course of cleaning, such as dust, packaging, and small quantities of non-hazardous rubbish.
10.2 The Company is not licensed as a waste carrier for the transportation and disposal of large volumes of waste, construction debris, hazardous materials, or controlled waste. Such items remain the responsibility of the Client and must be disposed of in accordance with applicable waste management regulations.
10.3 The Company will not remove or handle hazardous substances, including but not limited to asbestos, clinical waste, syringes, chemical waste, and any other materials deemed unsafe. If such materials are discovered, the Cleaner may suspend work until the area is made safe.
10.4 Clients are expected to comply with all relevant local waste and recycling rules within the Service Area. Where the Company assists with sorting or placing waste in bins or collection points, this is done in good faith based on information available at the time.
11.1 The Company will collect and process personal data from Clients only for the purposes of managing bookings, delivering services, handling payments, and dealing with enquiries.
11.2 Client information will be handled in accordance with applicable data protection laws. The Company will not sell or knowingly disclose personal data to third parties except where necessary for the delivery of services, compliance with legal obligations, or with the Clients consent.
12.1 The Company is committed to maintaining high standards of health and safety for both Clients and Cleaners across all properties within the Service Area.
12.2 Cleaners are instructed to follow safe working practices and may refuse to undertake tasks that are unsafe or fall outside reasonable cleaning duties.
12.3 The Client must promptly inform the Company of any health and safety risks at the property that might affect the delivery of the Services.
13.1 The Company may update these Terms and Conditions from time to time. Any changes will be published in the latest version provided to Clients or made available on request.
13.2 The version of the Terms and Conditions in force at the time of booking will apply to that booking, unless both parties agree otherwise in writing.
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services provided by the Company shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable.
15.2 If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
16.1 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the provision of Services and supersede any prior agreements, understandings, or arrangements, whether written or oral.
16.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
By confirming a booking with Cleaners Ruislip, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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